Rooms
Yes, dogs are warmly welcome at Hotel Julen and at Hotel Alpenhof.
Unfortunately, dogs are not allowed in our Apartments.
Yes, certainly! Baby cots are available free of charge with us, except in our single rooms.
Please state your request for a baby cot when making your reservation so that we can prepare it for your stay.
Yes, our rooms have air conditioning, which cools or heats as required. The temperature can be adjusted down to around 19 °C or up to around 25 °C.
No, we do not provide irons for the rooms. For an additional charge, we offer a laundry service. This includes washing, ironing and freshening up ski suits. Dry cleaning is not offered.
No, there is no kettle in the room. However, the Nespresso coffee machine can also be used to prepare hot water for tea.
No. Preparing food in the room, as well as the use of rice cookers or other electric cooking appliances, is expressly prohibited. If this is not observed, a fee of CHF 500 will be charged.
Yes, additional pillows or blankets can be provided on request.
Yes, each room has a safe.
No, the hotel does not have any accessible rooms. Some suites and the View & Spa Apartment are only accessible via stairs.
Yes, a romantic decoration of the room is available at an additional cost. Please note that candles are not allowed in the room.
Arrival
Our concierge will be waiting for you on your arrival at the official car park directly in front of Zermatt station.
You can easily recognise our electric vehicles: they are black, decorated all around with sheep motifs and our hotel logo. The hotel logo is on the driver’s door and, on the tailgate, our sheep has: „Let's talk about holidays“.
This way, you can find our concierge quickly and easily when you arrive.
Yes. For hotel guests, the pick-up service is free of charge on arrival and on departure.
Our electric cars are black and labelled on the sides with the hotel logo and pictures of sheep. On the tailgate there is a sheep with the slogan „Let’s talk about holidays“.
Yes. Every car park in Täsch has a charging facility for electric cars.
Please inform reception about the train delay so that the porter does not wait unnecessarily at the station. We will then arrange collection for the new arrival time.
The driver is waiting in the electric parking area in front of the station, by the Zermatt Tourismus office.
Yes. You can change the arrival time for the transfer without any problem up to 10 minutes beforehand.
How long before arrival do you need to register the transfer?
Registering it approx. 10 minutes before the desired pick-up time is usually more than sufficient.
If more than 7 guests at the same time register for the same transfer, there may be short waiting times. In general, however, the waiting time is only about 7 to 8 minutes.
No, our electric vehicles are, due to their special design and the very low speed limit, fitted with neither child seats nor seat belts.
No, a bank transfer is no longer possible after check-in.
Bank transfers must be made before arrival to ensure that the amount has been received in our account in good time before departure.
Of course! Our porter will be happy to take care of your luggage during your check-in and bring it right to your room or apartment.
We will be happy to pick you up at Zermatt station on your arrival. Please contact the relevant porter:
- Hotel Julen and View & Spa Apartment:
Telephone: +41 27 966 76 00
E-mail: hotel@julen.ch - Hotel Alpenhof and Rio Apartments:
Telephone: +41 27 966 55 55
E-mail: alpenhof@julen.ch
Please let us know your arrival time and train connection when you enquire, so that we can coordinate the transfer optimally.
Our hotels and apartments are conveniently within walking distance of Zermatt station:
- Hotel Alpenhof: approx. 7 minutes
- Hotel Julen: approx. 10 minutes
- View & Spa Apartment: approx. 15 minutes
- Rio Apartments: approx. 15 minutes
For your arrival and departure, you are also welcome to use our portier service.
Yes, you can have your luggage transported by cable car to Cervinia, as long as the 3S-Bahn is in operation.
You can register the luggage transport directly via the Bergbahnen luggage service.
Yes, you can send your luggage to Zermatt in advance by train. To do so, you can use the SBB luggage service:
Please note the respective conditions and delivery times of the SBB luggage service.
The cost of a private taxi transfer from the airport to Zermatt varies depending on the number of passengers, luggage and provider.
- Geneva Airport: approx. CHF 880.– to 1'350.–
- Zurich Airport: approx. CHF 960.– to 1'420.–
We would be happy to help you arrange a suitable transfer.
Yes, gladly! We will pick you up on your arrival at the Bahnhof Zermatt.
Please contact the relevant reception by telephone or e-mail, ideally as soon as you are on the train to Zermatt and can see your exact arrival time on the display in the train.
That way, we can coordinate the pick-up service optimally for you.
No, taxis are also not allowed to drive right up to the hotel in Zermatt, as Zermatt is car-free.
However, the taxi driver informs us already during the journey to Zermatt. This means we can arrange our porter in good time, who will meet you on your arrival at the entrance to Zermatt and accompany you and your luggage to the hotel.
The costs for a Park & Ride vary depending on the provider and season:
- Parking in Täsch: in summer approx. CHF 16.– to 18.– per day, in winter approx. CHF 18.– to 22.– per day.
- Taxi transfer to Zermatt: approx. CHF 30.– to 34.– for 1 to 3 people. Each additional person costs approx. CHF 10.– extra.
- Night supplements: may vary depending on the provider.
- Electric car charging: approx. CHF 20.–.
We will be happy to inform you of the currently applicable prices when you make your reservation.
Depending on the booking, either at Parking Schaller / Ante Portas on Kantonsstrasse 129 or at Taxi Fredy in Welcome Parking, Kantonsstrasse 81, 3929 Täsch
You can conveniently book a Park & Ride with us at reception – by phone or by e-mail.
During the winter season, we kindly ask you to make the reservation as far as possible one week in advance, so that we can organise everything for you in good time.
A Park & Ride combines a pre-reserved parking space in Täsch with a subsequent taxi transfer to Zermatt.
We will be happy to assist you with the reservation of the parking space and the transfer.
For the transfer from Täsch to Zermatt, we recommend the following taxi companies:
- Taxi Fredy: +41 27 967 33 66 · info@taxi-zermatt.com
- Taxi Schaller / Ante Portas: +41 27 966 53 53 · info@ante-portas.ch
You are welcome to reserve the taxi directly with the respective providers or via the hotel reception.
Either by shuttle train every 20 minutes (departure times at www.sbb.ch) or by taxi.
Zermatt is car-free, so the parking facilities are located in Täsch, the last village before Zermatt.
From Täsch, you can then reach Zermatt conveniently by shuttle train or a taxi. The costs for the transfer to Zermatt are not included in the hotel price.
We would be happy to make a reservation at the Park & Ride in Täsch for you. The costs can be conveniently settled on your room bill.
We would be happy to organise your arrival or departure transfer. Simply contact reception directly – by phone, email or conveniently via the telephone in your room.
Our porter service will arrange the transfer to Zermatt railway station or the taxi rank in Zermatt.
Check-In
Of course! Our porter will be happy to take care of your luggage during your check-in and bring it right to your room or apartment.
No, a bank transfer is no longer possible after check-in.
Bank transfers must be made before arrival to ensure that the amount has been received in our account in good time before departure.
Yes, you can also pay in Euro:
- Cash payment on site: We accept Euro banknotes, however no coins. Please note that the exchange rate of our cash register system is used and may therefore differ from the current exchange rate. Change is issued exclusively in Swiss francs (CHF).
- Bank transfer: Payment in Euro is also possible by bank transfer to our Euro account.
Yes. When checking in, you must show a valid ID.
Yes. We automatically send a link to the online registration form to all reservations with a valid email address.
Yes. If you cancel in good time before 17:00, the half board for that evening can be deducted.
Yes. If you arrive late, we will be happy to bring you a Wallis-style platter to your room. You can find the prices on our menu.
Yes. For hotel guests, the pick-up service is free of charge on arrival and on departure.
Yes. Please inform us in writing no later than one day before arrival if another person is to check in for you.
Yes. Half board can be added at check-in, subject to availability, for CHF 60.00 per person. Half board includes a 5-course dinner.
We would be happy to organise your arrival or departure transfer. Simply contact reception directly – by phone, email or conveniently via the telephone in your room.
Our porter service will arrange the transfer to Zermatt railway station or the taxi rank in Zermatt.
Check-in is possible from 15:00.
If you arrive earlier and your room is not yet ready, you can gladly leave your luggage free of charge at reception. This allows you to start your stay in Zermatt in a relaxed way.
An early check-in is possible subject to availability on the day of arrival. We will be happy to check this for you when you arrive.
Yes, a late check-in is possible.
Please contact the reception by 9:00 p.m. at the latest, so that we can inform our night porter in good time of your arrival. If you would like to be collected at the station or at the taxi rank in Zermatt, the transfer can be organised accordingly.
For a smooth check-in, we also ask you to complete the online check-in in advance or to let us know your email address for the online check-in.
Yes, of course! You can leave your luggage at reception free of charge at check-in and check-out.
Left luggage storage is available daily from 07:00 to 22:00.
Yes, the swimming pool can be used from 07:00 and the wellness area from 10:00.
Check-Out
No, a bank transfer is no longer possible after check-in.
Bank transfers must be made before arrival to ensure that the amount has been received in our account in good time before departure.
Yes, you can also pay in Euro:
- Cash payment on site: We accept Euro banknotes, however no coins. Please note that the exchange rate of our cash register system is used and may therefore differ from the current exchange rate. Change is issued exclusively in Swiss francs (CHF).
- Bank transfer: Payment in Euro is also possible by bank transfer to our Euro account.
Yes, of course! If you are, for example, going on a hut tour and returning to one of our hotels after 1 to 2 days, we can store your luggage for you during this time.
Unfortunately, luggage storage is not possible for longer absences or if you are then returning to another hotel .
Yes, of course! Please coordinate your transfer with the reception the evening before. At the same time, you can also:
- settle the bill
- order a lunch box
- ask the porter to arrange the transfer to the train station or taxi rank
This means everything will be ready for your early departure and you can leave relaxed in the morning.
As a rule, 10 minutes before departure is completely sufficient. The station in Zermatt is small and easy to navigate, so you can reach your train quickly.
Yes. We can gladly issue a separate invoice for the company. Please let us know the full company address at reception.
Yes, provided it is not a booking through a third-party provider and no non-refundable rate has already been paid in advance.
We would be happy to organise your arrival or departure transfer. Simply contact reception directly – by phone, email or conveniently via the telephone in your room.
Our porter service will arrange the transfer to Zermatt railway station or the taxi rank in Zermatt.
Yes, of course! You can leave your luggage at reception free of charge at check-in and check-out.
Left luggage storage is available daily from 07:00 to 22:00.
Live information for train connections can be found directly on the SBB website at www.sbb.ch.
Check-out is possible until the following times:
- Hotel Julen & Hotel Alpenhof: until 11:00 am
- Apartments: until 10:00 am
Yes, certainly! Even after check-out, you can still use our Spa area until 20:00 in the evening.
A late check-out is possible, subject to availability. The following prices apply:
- Until 14:00: CHF 50.–
- 14:00 to 16:00: 50 % of the room rate for the following night
- From 16:00: full room rate for the following night
Yes, an early departure is gladly possible.
Please settle your bill the evening before by no later than 22:00 at reception. For your early departure, our night porter will be happy to arrange the transfer to the station or taxi rank in Zermatt.
Yes, of course! If you are leaving early or would like to have breakfast on the go, you can order a lunchbox instead of breakfast.
Please order the lunchbox at reception the evening before by 19:00. It contains:
- a sandwich
- a piece of fruit
- a seasonal cereal bar
- a piece of chocolate
- a bottle of water
For a departure before 07:00, the lunchbox is free of charge as breakfast.
Rio Apartments
No, breakfast for CHF 30.00 per person is served either at Hotel Julen or Hotel Alpenhof, please let us know your choice in advance.
A taxi ride from the hotel or apartment to the gondola station costs approximately CHF 30.00. The exact price can vary depending on the taxi company and the journey.
Yes. Both hotels have a ski room, where each room has its own locker for storing skis and ski boots. Guests of the Rio have their own ski room. Guests of the View & Spa Apartments have their own locker in the Hotel Julen.
The Rio Spa is 170 m² in size and has 2 bedrooms, 2 additional beds and its own jacuzzi. The Rio Penthouse Apartment is 220 m² in size, has 2 bedrooms, offers Matterhorn views and has a fireplace.
Yes. The apartments in the Rio have fully equipped kitchens with cooking utensils as well as a dining table with crockery.
Yes. Free Wi-Fi is available in the Rio. The access details are on the tablets on the wall. There is also a QR code there for a quick connection.
Yes. The wellness facilities of both hotels are also accessible to guests with an apartment booking with us.
Yes. The 5-course evening meal can be added at the special price of CHF 60.00 per person in the restaurant Julen or in the restaurant Im Hof.
Yes, breakfast is included in both hotels as well as in the View & Spa Apartment.
The Rio Apartments are offered without breakfast and on a self-catering basis. However, breakfast can be added for CHF 30.– per person. In this case, breakfast is not delivered to the apartment, but served in the hotel.
No, there is no washing machine or iron available in Haus Rio. However, you are welcome to use the laundry service of Hotel Julen or Hotel Alpenhof.
The price list and a laundry bag can be found in the apartment wardrobe.
Yes, one extra bed per apartment is available on request and at an additional charge.
Yes, you can rent the entire House Rio together. In total, up to 10 people can be comfortably accommodated there.
No, the whirlpool belongs exclusively to the Rio Spa Apartment and is only available to guests of this apartment.
No, the apartments are without catering. Breakfast or dinner can be booked at the hotel, or you can order from a restaurant with delivery.
Yes, a one-off cleaning in the Rio is included in the price during your stay. Please arrange the desired cleaning date directly with the hotel reception the day before.
No, you can take the ski bus, which stops 150 metres up the river just before the Klein Matterhorn Station, or order a taxi.
Yes, for arrival and departure you can ask our hotel porter for a transfer to the Rio Apartment.
For all further journeys, a taxi for a fee is required. You are welcome to contact Taxi Cervino on +41 27 967 60 00, for example.
Yes, the Rio Penthouse offers a full Matterhorn view. In the Rio Spa, the Matterhorn is partially visible from the bedroom.
Yes, some of the wall pictures you discover in our restaurants, hotels and apartments can also be purchased.
Our concierge will be waiting for you on your arrival at the official car park directly in front of Zermatt station.
You can easily recognise our electric vehicles: they are black, decorated all around with sheep motifs and our hotel logo. The hotel logo is on the driver’s door and, on the tailgate, our sheep has: „Let's talk about holidays“.
This way, you can find our concierge quickly and easily when you arrive.
Yes, gladly! We will pick you up on your arrival at the Bahnhof Zermatt.
Please contact the relevant reception by telephone or e-mail, ideally as soon as you are on the train to Zermatt and can see your exact arrival time on the display in the train.
That way, we can coordinate the pick-up service optimally for you.
We will be happy to pick you up at Zermatt station on your arrival. Please contact the relevant porter:
- Hotel Julen and View & Spa Apartment:
Telephone: +41 27 966 76 00
E-mail: hotel@julen.ch - Hotel Alpenhof and Rio Apartments:
Telephone: +41 27 966 55 55
E-mail: alpenhof@julen.ch
Please let us know your arrival time and train connection when you enquire, so that we can coordinate the transfer optimally.
Yes, dogs are warmly welcome at Hotel Julen and at Hotel Alpenhof.
Unfortunately, dogs are not allowed in our Apartments.
Check-out is possible until the following times:
- Hotel Julen & Hotel Alpenhof: until 11:00 am
- Apartments: until 10:00 am
A late check-out is possible, subject to availability. The following prices apply:
- Until 14:00: CHF 50.–
- 14:00 to 16:00: 50 % of the room rate for the following night
- From 16:00: full room rate for the following night
Yes, an early departure is gladly possible.
Please settle your bill the evening before by no later than 22:00 at reception. For your early departure, our night porter will be happy to arrange the transfer to the station or taxi rank in Zermatt.
View & Spa Apartment
Yes, dogs are warmly welcome at Hotel Julen and at Hotel Alpenhof.
Unfortunately, dogs are not allowed in our Apartments.
We will be happy to pick you up at Zermatt station on your arrival. Please contact the relevant porter:
- Hotel Julen and View & Spa Apartment:
Telephone: +41 27 966 76 00
E-mail: hotel@julen.ch - Hotel Alpenhof and Rio Apartments:
Telephone: +41 27 966 55 55
E-mail: alpenhof@julen.ch
Please let us know your arrival time and train connection when you enquire, so that we can coordinate the transfer optimally.
Yes, gladly! We will pick you up on your arrival at the Bahnhof Zermatt.
Please contact the relevant reception by telephone or e-mail, ideally as soon as you are on the train to Zermatt and can see your exact arrival time on the display in the train.
That way, we can coordinate the pick-up service optimally for you.
Our concierge will be waiting for you on your arrival at the official car park directly in front of Zermatt station.
You can easily recognise our electric vehicles: they are black, decorated all around with sheep motifs and our hotel logo. The hotel logo is on the driver’s door and, on the tailgate, our sheep has: „Let's talk about holidays“.
This way, you can find our concierge quickly and easily when you arrive.
Yes, some of the wall pictures you discover in our restaurants, hotels and apartments can also be purchased.
Yes, breakfast is included in both hotels as well as in the View & Spa Apartment.
The Rio Apartments are offered without breakfast and on a self-catering basis. However, breakfast can be added for CHF 30.– per person. In this case, breakfast is not delivered to the apartment, but served in the hotel.
No, the hotel does not have any accessible rooms. Some suites and the View & Spa Apartment are only accessible via stairs.
Yes. The wellness facilities of both hotels are also accessible to guests with an apartment booking with us.
Yes. Both hotels have a ski room, where each room has its own locker for storing skis and ski boots. Guests of the Rio have their own ski room. Guests of the View & Spa Apartments have their own locker in the Hotel Julen.
A taxi ride from the hotel or apartment to the gondola station costs approximately CHF 30.00. The exact price can vary depending on the taxi company and the journey.
Check-out is possible until the following times:
- Hotel Julen & Hotel Alpenhof: until 11:00 am
- Apartments: until 10:00 am
A late check-out is possible, subject to availability. The following prices apply:
- Until 14:00: CHF 50.–
- 14:00 to 16:00: 50 % of the room rate for the following night
- From 16:00: full room rate for the following night
Yes, an early departure is gladly possible.
Please settle your bill the evening before by no later than 22:00 at reception. For your early departure, our night porter will be happy to arrange the transfer to the station or taxi rank in Zermatt.
Pets
Yes, dogs are warmly welcome at Hotel Julen and at Hotel Alpenhof.
Unfortunately, dogs are not allowed in our Apartments.
The surcharge for a dog is CHF 20.– per night, excluding food.
The price applies regardless of the size of the dog.
Yes, the regular surcharge of CHF 20.– per night is also charged for a service dog. The reason for this is the special, allergy-friendly cleaning of the room after the stay.
No, in our hotels only dogs are allowed. Unfortunately, we cannot accommodate other pets such as cats.
Yes, of course! For your dog we provide a dog bed and a dog bowl in the room.
Please note that these are standard sizes. For very large dogs, we recommend bringing your own suitable dog bed.
Yes, you are very welcome to bring dogs into the restaurant and bar.
Please note that dogs are not allowed at the buffet. During your stay, please keep your dog on a lead under the table.
No, dogs are not allowed in the spa area. This applies to both the swimming pool and the garden spa of the Hotel Alpenhof.
Yes. Dogs are not allowed in the wellness area or in the restaurant buffet area. Please keep your dog on a lead throughout the hotel and be considerate of other guests who may not wish to come into contact with dogs.
Yes, certainly. Please register your dog at least one day before arrival so that we can prepare a dog bed and food bowl for you.
Yes. There are dog-friendly walking routes near both hotels. The surrounding mountain landscape also offers numerous opportunities for hiking with your dog.
Yes, several dogs are generally allowed, provided the number and size of the dogs fit the size of the booked room. Three dogs in a single room, for example, are not possible. Please state when booking how many dogs you would like to bring.
Children
Yes, in our restaurants high chairs for children are available. These can also be requested on site at short notice.
Yes, certainly! Baby cots are available free of charge with us, except in our single rooms.
Please state your request for a baby cot when making your reservation so that we can prepare it for your stay.
At present, unfortunately, we do not offer a kids club.
We do not offer a nanny or babysitter service ourselves. However, in Zermatt there are professional childcare providers that you can contact directly:
At present, unfortunately, we do not offer a separate play area for children.
Of course! Children are very welcome in our restaurants.
An exception is the Cigar Lounge at Hotel Alpenhof, which is reserved for guests aged 21 and over.
Children are very welcome in selected areas of our spa area. The saunas are designated as a nude zone and are accessible exclusively to guests aged 16 and over.
Our swimming pools, as well as the family jacuzzi at Alpenhof and the family sauna at Julen, may however be used by children of any age.
Yes, children are very welcome in our swimming pools.
The swimming pool at Hotel Alpenhof is heated to 26 °C, the swimming pool at Hotel Julen to a pleasant 28 °C.
Yes, for children up to 8.99 years old we have various free offers:
- The Wolli Card for the mountain railways is free for children aged 0 to 8.99 years. You can order the card directly at Matterhorn Paradise – Wolli Card.
- Children up to 8.99 years old stay free of charge in their parents' room, provided any existing sofas or baby cots are used.
- For these children, breakfast is also free of charge.
Yes, of course! For children, we recommend our local ski school Zermatters. They offer various ski programmes specially for children.
For direct bookers who book half board in advance by no later than 1 day before arrival, the following prices apply:
- Children from 0 to 8.99 years: CHF 30.– per child and night. The children may eat whatever they like.
- Children from 9 years: CHF 50.– per child and night.
Alternatively, only the adults can book half board. The children can then order à la carte, with the ordered dishes charged separately to the room bill.
For bookings via online portals and when half board is booked only on site, the following prices apply:
- Children from 0 to 8.99 years: CHF 30.–
- Children from 9 years: CHF 60.–
Pushchairs can of course be left at the hotel. Please speak to reception about this.
Yes, baby bottles and baby food can be heated up during the kitchen opening hours. Please note that the temperature can fluctuate during heating. Parents must always check the temperature themselves before feeding.
Yes. In all three restaurants there is a special children's menu with dishes for children.
Yes. In Zermatt, you can generally get around well with a pushchair. Some hiking trails are expressly suitable for pushchairs, for example the Furiweg. For pushchairs with large wheels, the forest path from Tufteren to Zermatt is also suitable.
Yes. Baby cots are available free of charge.
Wellness & Spa & Swimming Pool & Fitness
Children are very welcome in selected areas of our spa area. The saunas are designated as a nude zone and are accessible exclusively to guests aged 16 and over.
Our swimming pools, as well as the family jacuzzi at Alpenhof and the family sauna at Julen, may however be used by children of any age.
Yes, children are very welcome in our swimming pools.
The swimming pool at Hotel Alpenhof is heated to 26 °C, the swimming pool at Hotel Julen to a pleasant 28 °C.
Yes, the swimming pool can be used from 07:00 and the wellness area from 10:00.
Yes, certainly! Even after check-out, you can still use our Spa area until 20:00 in the evening.
Catering
Children up to 8.99 years old stay in their parents' room free of charge including breakfast, provided a sofa bed is available. Half board costs CHF 30.00 per child for children up to 8.99 years old. Children may choose freely from the dishes on offer.
Children from 9 to 15.99 years old pay CHF 60.00 per night for the sofa bed. Half board for children aged 9 and over is charged at the adult rate.
If the parents have booked half board and an à la carte selection is desired for a child, please contact reception.
Yes, definitely. Please let us know about any special diet or particular dietary requirements before arrival so that we can prepare accordingly.
All Inclusive includes a wide selection of drinks. These include wines by the glass, spirits, Prosecco, Aperol Spritz, soft drinks and hot drinks.
With half board, breakfast and dinner are included. Drinks are not included.
With all inclusive, breakfast, dinner, drinks, ski hire and ski pass are included in winter. In summer, breakfast, lunch, dinner, drinks and the Peak Pass are included.
Half board includes a 5-course menu every day. Drinks are not included.
Half-board costs CHF 60.00 per person for hotel guests. When booking the room directly via our website, by telephone or by email, and when half-board is booked in advance, the price is CHF 50.00 per person.
Half-board includes a 5-course choice menu in the Im Hof restaurant or in the Julen restaurant. Alternatively, a 3-course fondue menu can be chosen in the Julen restaurant.
Yes. External guests are also very welcome to breakfast. The price is CHF 30.00 per person.
Yes. Breakfast can be ordered to the room for a service charge of CHF 10.00.
Yes. There are always three main courses to choose from. If none of them appeal to you, please speak to the service team. We will be happy to check a suitable alternative.
Yes. Individual courses can be left out on request. However, the price of the menu remains unchanged.
Yes. Restaurant consumptions can be charged to the room bill. The entire room bill is then paid at check-out.
Yes. Both restaurants offer a 5-course à la carte menu that changes daily.
No. Drinks are not included in half board. With an all-inclusive booking, drinks are included according to the respective services.
Yes. Half board can also be booked for individual evenings only. Please let us know in advance. Booking is subject to availability.
The latest arrival at the restaurant for dinner is possible until 21:00.
Yes. Half board can be added at check-in, subject to availability, for CHF 60.00 per person. Half board includes a 5-course dinner.
Yes. If you arrive late, we will be happy to bring you a Wallis-style platter to your room. You can find the prices on our menu.
Yes. If you cancel in good time before 17:00, the half board for that evening can be deducted.
Yes, external guests are very welcome at breakfast. A reservation in advance is required.
The price is CHF 30.– per person.
Breakfast is served in the respective dining room of Hotel Julen and Hotel Alpenhof.
Yes, breakfast is included in both hotels as well as in the View & Spa Apartment.
The Rio Apartments are offered without breakfast and on a self-catering basis. However, breakfast can be added for CHF 30.– per person. In this case, breakfast is not delivered to the apartment, but served in the hotel.
Yes, of course! External guests are also very welcome for dinner. A reservation in advance is required.
For direct bookers who book half board in advance by no later than 1 day before arrival, the following prices apply:
- Children from 0 to 8.99 years: CHF 30.– per child and night. The children may eat whatever they like.
- Children from 9 years: CHF 50.– per child and night.
Alternatively, only the adults can book half board. The children can then order à la carte, with the ordered dishes charged separately to the room bill.
For bookings via online portals and when half board is booked only on site, the following prices apply:
- Children from 0 to 8.99 years: CHF 30.–
- Children from 9 years: CHF 60.–
Yes, for direct bookings we can refund you CHF 25.– per person if you choose not to use half board for one evening.
Please note:
- The cancellation must be announced in advance at reception.
- The refund applies only to direct bookings and not to bookings via online portals such as Booking and Expedia.
- If you do not turn up for dinner without prior cancellation, the half board will be charged in full and no refund will be given.
Dine Around offers our half-board guests at Hotel Alpenhof and Hotel Julen the opportunity to have dinner at the other hotel as well.
- Guests of Hotel Alpenhof can book the daily changing 5-course menu at Hotel Julen as a Dine Around option.
- Guests of Hotel Julen can, conversely, book the 5-course menu at Hotel Alpenhof as a Dine Around option.
- In addition, Restaurant Julen offers a 3-course fondue menu as an alternative.
Reservations required.
Yes. In the daily changing 5-course menu, there is always a vegetarian option.
A vegan option can be discussed with our service team on site and adapted where possible.
Yes, all three restaurants are accessible for wheelchair users. They can be reached either by lift or via a ramp.
For coeliac disease, unfortunately we cannot guarantee a completely gluten-free preparation. None of our kitchens has separate preparation areas for allergy sufferers, which means that cross-contamination cannot be ruled out.
As we also make our own bread and our own pasta, flour dust may also be present in our kitchens.
For this reason, our restaurants are unfortunately not suitable for guests with coeliac disease.
Yes, of course! In all three restaurants, we can cater for gluten and lactose intolerances. Please inform us of your intolerances when making your reservation or on site, so that we can prepare accordingly.
Yes, gladly! At the Restaurant Julen and at the Restaurant Alpenhof we offer various vegetarian dishes. The selection of vegan dishes is, however, limited – on request, we will be happy to check which vegan options are possible for you.
Yes, of course! If you are leaving early or would like to have breakfast on the go, you can order a lunchbox instead of breakfast.
Please order the lunchbox at reception the evening before by 19:00. It contains:
- a sandwich
- a piece of fruit
- a seasonal cereal bar
- a piece of chocolate
- a bottle of water
For a departure before 07:00, the lunchbox is free of charge as breakfast.
Hotel Booking
Of course! Please let us know your preferred dates and room preference when you check out at reception or by e-mail after your departure.
We will then reserve the requested room for you. You will receive the corresponding quote with the prices approx. 11 months before the new arrival date.
Yes, definitely. Please let us know about any special diet or particular dietary requirements before arrival so that we can prepare accordingly.
A non-refundable rate is a discounted room price that is paid in full at the time of booking. If you cancel or make a change, the amount paid will not be refunded. You can find the exact conditions when booking.
Children up to 8.99 years old stay in their parents' room free of charge including breakfast, provided a sofa bed is available. Half board costs CHF 30.00 per child for children up to 8.99 years old. Children may choose freely from the dishes on offer.
Children from 9 to 15.99 years old pay CHF 60.00 per night for the sofa bed. Half board for children aged 9 and over is charged at the adult rate.
If the parents have booked half board and an à la carte selection is desired for a child, please contact reception.
The tourist tax in Zermatt is:
- Children from 0 to 8.99 years: free of charge
- Children from 9 to 15.99 years: CHF 2.00 per person and night
- From 16 years: CHF 4.00 per person and night
Yes, provided it is not a booking through a third-party provider and no non-refundable rate has already been paid in advance.
Yes. We can gladly issue a separate invoice for the company. Please let us know the full company address at reception.
Yes. Half board can be added at check-in, subject to availability, for CHF 60.00 per person. Half board includes a 5-course dinner.
Yes. Please inform us in writing no later than one day before arrival if another person is to check in for you.
Yes, breakfast is included in both hotels as well as in the View & Spa Apartment.
The Rio Apartments are offered without breakfast and on a self-catering basis. However, breakfast can be added for CHF 30.– per person. In this case, breakfast is not delivered to the apartment, but served in the hotel.
Yes, certainly! Please make the reservation by email if you would like to pay a non-refundable rate by bank transfer.
With an online booking, the credit card is automatically charged immediately, which is why a bank transfer is not possible there.
After the free cancellation period has expired, the cancellation fees are 100 % of the total stay.
Children under 9 years old stay with us free of charge in their parents' room, including breakfast, provided available sofa beds are used.
In addition, depending on the season and availability, we occasionally offer special offers, from which older children can also benefit.
We do not offer a special repeat guest discount. However, if you make a reservation on departure for the same period next year, you will receive our best possible price.
Without a prior reservation, the current daily rate applies at the time of booking.
No, when booking several rooms, we do not offer any additional discount.
You get the best price by booking directly via our own website. Direct bookers also benefit from our exclusive advantages.
Yes, you can also pay in Euro:
- Cash payment on site: We accept Euro banknotes, however no coins. Please note that the exchange rate of our cash register system is used and may therefore differ from the current exchange rate. Change is issued exclusively in Swiss francs (CHF).
- Bank transfer: Payment in Euro is also possible by bank transfer to our Euro account.
Yes, as soon as the free cancellation period has expired. This is possible with an online Pay by link (credit card) or a bank transfer.
Our special offers vary depending on the season and availability. Feel free to discover our current offers and packages on our offers page:
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With a direct booking you benefit from exclusive advantages:
- Best price guarantee
- Free minibar including daily restocking
- Preferred consideration for room upgrades
- Preferred consideration for rooms on higher floors
- Late check-out until 12 noon free of charge
- Drink voucher on arrival for a glass of wine, beer or Prosecco at the bar
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The cancellation deadlines depend on the booked period, the accommodation and the size of the reservation:
- Tradition Julen Hotel & Hotel Alpenhof: Changes or cancellations are possible free of charge up to 5 days before arrival.
- Rio Apartments: Changes or cancellations are possible free of charge up to 21 days before arrival.
- Christmas and New Year period: For all reservations between 24.12. and 06.01., a free change or cancellation is possible up to 30 days before arrival.
- Group reservations from 4 rooms: Changes or cancellations are possible free of charge up to 21 days before arrival.
- After the respective deadline, the hotel is entitled to charge for the entire stay.
- Exceptions are possible by prior written agreement.
Yes, changes or cancellations are possible within the applicable free cancellation period.
After the free cancellation period has expired, changes or cancellations are generally no longer possible free of charge. In this case, cancellation fees may apply.
Ski & Snowboard
Yes, ski lockers are also available at the Sunnegga and Matterhorn Express stations. These are subject to a charge and are located both at the valley station and at the mountain station.
A taxi ride from the hotel or apartment to the gondola station costs approximately CHF 30.00. The exact price can vary depending on the taxi company and the journey.
No, a return or cancellation of the ski pass is not possible at reception. Refunds are handled directly by the mountain lifts and only if ski pass insurance for CHF 5.00 per day was booked at the time of purchase.
Yes. Both hotels have a ski room, where each room has its own locker for storing skis and ski boots. Guests of the Rio have their own ski room. Guests of the View & Spa Apartments have their own locker in the Hotel Julen.
Yes. A ski guide can be booked via ZERMATTERS. Further information and booking options can be found on the website of ZERMATTERS.
With a Half Fare Travelcard or Swiss Travel Pass, in summer you receive 50% off many mountain railway tickets at Zermatt Bergbahnen . With the Peak Pass, the reduction is 25%.
For seniors, there is generally no additional senior discount at Zermatt Bergbahnen.
With a GA from SBB, you usually receive a 50 % discount at the Zermatt Bergbahnen in summer on many mountain railway tickets.
For the Peak Pass, the discount is 25 %. The exact conditions may vary depending on the ticket.
Yes. From the winter season 2026/27, all 1-day and multi-day ski passes from Zermatt Bergbahnen automatically include a ticket insurance.
The ticket insurance allows a pro rata refund of the ticket costs if the ski day cannot take place as planned due to illness, accident or extreme weather conditions.
More information can be found at the Zermatter Bergbahnen
Yes. With SnowAssist Plus, an optional additional insurance is available for CHF 5.00 per day, allowing you to extend your insurance cover.
It complements the ticket insurance already included in the ski pass and offers additional protection for:
- Ski lessons
- Rental costs
- Accidents on the slopes
- Liability in the Cervinia/Valtournenche ski area
You can obtain further information and the current insurance terms directly from the Zermatt Bergbahnen.
The price of a day ski ticket depends on the season and whether you want to ski only in Zermatt or also in the international ski area.
Prices start at approx. CHF 90.–. For the currently valid prices and offers, we recommend checking the information directly with the Zermatt Bergbahnen.
Yes, of course! For children, we recommend our local ski school Zermatters. They offer various ski programmes specially for children.
The ski lockers are located as follows:
- Hotel Julen & Hotel Alpenhof: in the basement.
- Rio Apartments: on the ground floor.
Access to the ski lockers is via the room key card.
In principle, advance booking is possible, however we recommend this only if you know exactly which model, which size and which adjustment you need.
For an optimal selection, we recommend trying the equipment on site and getting advice.
Yes, hotel guests receive a 10 % discount on ski hire at Flexrent and Bayard Sport.
Yes, from March to the end of November the connection to Italy is generally possible without skis as well. The route leads over the Klein Matterhorn and on by cable cars to Cervinia.
In winter the connection is usually closed to pedestrians. Please note the current operating times and weather conditions of the mountain railways.
The connection to Italy leads via the Klein Matterhorn. From there, you can ski into the Italian ski area of Cervinia.
Please note that the connection may vary depending on weather and snow conditions, as well as the mountain lifts that are open.
The ski lifts and mountain railways open usually at 08:30.
As opening times can vary depending on the season and weather conditions, we recommend checking the current information directly with the Zermatt Bergbahnen.
You can reach the ski lifts and mountain railways easily:
- On foot
- By taxi
- By the free green route of the e-bus
- Hotel Julen: We recommend Slalom Sport, directly opposite the hotel.
- Hotel Alpenhof: We recommend Flexrent, right by the Sunnegga Station.
Hiking & Biking
With a GA from SBB, you usually receive a 50 % discount at the Zermatt Bergbahnen in summer on many mountain railway tickets.
For the Peak Pass, the discount is 25 %. The exact conditions may vary depending on the ticket.
With a Half Fare Travelcard or Swiss Travel Pass, in summer you receive 50% off many mountain railway tickets at Zermatt Bergbahnen . With the Peak Pass, the reduction is 25%.
For seniors, there is generally no additional senior discount at Zermatt Bergbahnen.
Yes. Hiking maps are available at the hotel.
Restaurant Julen & Schäferstube
At the Restaurant Julen you can choose from both the house menu and the menu of the Schäferstube.
In the Schäferstube only the menu of the Stübli is served.
Yes, a specific seating request can certainly be made. However, table allocation is carried out by the service team and depends on availability.
Yes. In all three restaurants there is a special children's menu with dishes for children.
Yes, we can gladly organise a birthday cake. Please order this at least 3 days in advance. The price is approx. CHF 12.00 per person. For reservations with half board, we surprise the birthday child with a nicely decorated dessert. In this case, no cake needs to be ordered separately.
No. An invoice with billing address can only be issued on the same day. The restaurant consumption must therefore be paid for at reception on the same day.
Larger groups can be reserved on request by e-mail.
- Restaurant Schäferstube: Groups of up to 14 people. Reservations are possible à la carte and subject to the two service times.
- Restaurant Julen: Groups of up to 20 people. You can reserve à la carte or with a set menu option, ideal also for family and company celebrations.
- Restaurant Im Hof: In summer, groups of up to 30 people. Reservations are only possible with set menu options, also for smaller budgets. In winter, no group reservations are offered at Restaurant Im Hof.
Yes, all three restaurants are accessible for wheelchair users. They can be reached either by lift or via a ramp.
For coeliac disease, unfortunately we cannot guarantee a completely gluten-free preparation. None of our kitchens has separate preparation areas for allergy sufferers, which means that cross-contamination cannot be ruled out.
As we also make our own bread and our own pasta, flour dust may also be present in our kitchens.
For this reason, our restaurants are unfortunately not suitable for guests with coeliac disease.
Yes, of course! In all three restaurants, we can cater for gluten and lactose intolerances. Please inform us of your intolerances when making your reservation or on site, so that we can prepare accordingly.
No, none of the three restaurants offers Halal or Kosher.
Yes, you are very welcome to bring dogs into the restaurant and bar.
Please note that dogs are not allowed at the buffet. During your stay, please keep your dog on a lead under the table.
Yes, gladly! At the Restaurant Julen and at the Restaurant Alpenhof we offer various vegetarian dishes. The selection of vegan dishes is, however, limited – on request, we will be happy to check which vegan options are possible for you.
The Restaurant Julen and the Schäferstube are run by the same kitchen, but offer a different ambience and menu:
The Schäferstube is a cosy grill restaurant with rustic Swiss charm. Here, only à la carte is served, and the restaurant cannot be offered as part of half board.
The larger Restaurant Julen is one floor above and offers a more varied selection. In addition to fondue, lamb and raclette, you will also find fish and vegetarian dishes as well as a daily changing 5-course menu.
Yes, at Restaurant Julen lunch is served daily from 12:00 to 13:30.
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Here you can find the current opening hours of our restaurants and bars:
- Restaurant Schäferstube: daily from 18:00 to 22:30. Two service times: 18:30 to 20:30 or from 20:45.
- Restaurant Julen: daily from 12:00 to 13:30 and from 18:00 to 22:30. In the evening two service times: 18:00 to 20:15 or from 20:30.
- Restaurant Im Hof: daily from 18:00 to 22:30.
- Hotelbars: open daily until 00:00.
- Cigar Lounge im Hotel Alpenhof: open daily until 00:00.
You can find the current menus on our homepage. Simply select the restaurant you want and click on the menu item „Menu“.
Yes, some of the wall pictures you discover in our restaurants, hotels and apartments can also be purchased.
Of course! Children are very welcome in our restaurants.
An exception is the Cigar Lounge at Hotel Alpenhof, which is reserved for guests aged 21 and over.
Yes, in our restaurants high chairs for children are available. These can also be requested on site at short notice.
Papperla Pub
No. An invoice with billing address can only be issued on the same day. The restaurant consumption must therefore be paid for at reception on the same day.
No. Papperla Pub does not have a reservation system.
Yes. Most major sporting events are shown at Papperla on the screens.
Yes, dogs are allowed on the terrace at the Papperla Pub.
Yes. Smoking is permitted on the terrace until 21:00. From 21:00 onwards, the smoking room is open.
The kitchen in the Papperla Pub is open daily from 16:00 to 22:00.
Yes, at Papperla Pub you can order takeaway food.
In winter, there is live music at the Papperla daily for après-ski and then again from around 22:00. In summer, live music events take place at different times, mostly at weekends.
Sheep & Cows
Yes, of course! From mid-December to early April we offer a guided sheep tour every Wednesday.
- Hotel guests: Registration takes place directly at reception.
- External guests: Registration takes place via the website of Zermatt Tourismus: Visit the sheep barn.
During the tour you have the opportunity to visit our Blacknose sheep and learn more about them and how they are kept.
The guided sheep barn visit lasts approx. 1.5 hours. A small apéritif with dried meat is included.
Hotel guests can book the Schafstall visit directly at the reception desk.
Non-hotel guests can register via the website of Zermatt Tourismus:
Hotel guests are conveniently taken by us to the sheepfold.
Non-hotel guests should please travel independently by taxi to the barn. The exact address and directions can be found in the confirmation email you receive after booking.
- Hotel guests: The meeting point is at 17:20 at the reception of the respective hotel. From there, you will be taken together to the sheep barn.
- Non-hotel guests: The meeting point is at 17:30 directly at the sheep barn.
Please arrive punctually at the meeting point. The doors of the sheep pen will be closed 5 minutes after the start of the event. After that, no further entry is unfortunately possible.
In the event of non-attendance or lateness, there is no entitlement to a refund of the ticket already paid for.
No, unfortunately it is not possible to visit the sheep barn in spring. After the final barn visit in April, our sheep enjoy their holidays on the pastures.
From July onwards, you can experience our Blacknose sheep again at the official „Meet the Sheep“ on the Gornergrat.
No. From May to October, our sheep are out on the pastures and not in the barn.
In summer, the sheep wear a GPS tracker for the official „Meet the Sheep“ on the Gornergrat. Outside these events, they are out with the shepherd and do not wear a GPS tracker. Therefore, unfortunately, we cannot say where the sheep are on a particular day.
Yes, very gladly! At „Meet the Sheep on Gornergrat“ you have the opportunity from the beginning of July to the beginning of September to visit our black-nosed sheep on the Gornergrat and even stroke them.
No, unfortunately it is not possible to visit our sheep in autumn. In September, October and November the sheep enjoy their holiday.
The next opportunity to visit our sheep is at the first sheepfold tour from mid-December.
No. Outside the specified visiting times in winter and summer, the hotel staff do not know where the sheep are at any given time.
Therefore, unfortunately, we cannot provide any information about where the sheep can be found on a specific day.
No. In winter the sheep barn is closed to visitors outside the set visiting times for visitors.
For hotel guests, visits at certain times are possible in exceptional cases. You can obtain the exact information from the reception of your Tradition Julen hotel. Access is only possible on presentation of a valid hotel room key.
The exact address of the sheepfold is only provided after booking in the confirmation email from Zermatt Tourismus for the winter tours.
Dairy cows and Eringer cows
Vouchers
Yes, of course! Any value voucher can be used flexibly, regardless of whether it was originally issued for the restaurant, wellness or a stay.
The voucher can be used throughout Tradition Julen for overnight stays, restaurant visits, wellness offers and other services.
Yes, you can also use a voucher for non-refundable bookings.
When booking online, you can enter the voucher code on the left side in the final step before payment. The voucher amount will be deducted directly from the booking amount. If there is still a balance remaining, you can conveniently pay this by credit card.
If the voucher amount is higher than the amount to be paid, only the required part of the voucher will be redeemed. The remaining credit stays on the voucher and can be used for a later booking or on-site use for extras such as massages.
Yes, expired room vouchers can be extended once by 1 year.
After that, the overnight voucher can be converted into a value voucher. This is valid for a total of 10 years.
Yes, vouchers from Zermatt Tourismus can be redeemed for room reservations and in our restaurants.
Please note that validation of these vouchers may take a little longer. We therefore ask you not to submit the voucher at the very last moment.
No, but you can convert the overnight stay voucher into a value voucher and use that for a normal booking. Please note that this means you will then know the price of the voucher.
Yes, certainly! You can order vouchers online via our website or by email directly from the respective reception.
Ordering on invoice is possible in both cases.
Vouchers can be ordered very easily in two ways:
- Online: Via our website in the „Vouchers“ section.
- By email: Directly from the respective reception.
We will be happy to help you with any questions about ordering vouchers.
Yes, expired value vouchers can be extended, for up to 10 years from the date of issue. Please contact us directly for this, so that we can check the extension for you.
Hotel general information
Yes, of course. You can send a parcel to the hotel address before your arrival. Please also mark the parcel with „For the attention of“ and your full name.
No, we do not provide irons for the rooms. For an additional charge, we offer a laundry service. This includes washing, ironing and freshening up ski suits. Dry cleaning is not offered.
No, a wake-up call via reception is not possible. However, the television in the room has a wake-up function that you can set individually to your requirements.
Yes. For our three hotel-owned restaurants, you can make table reservations directly through the hotel. For restaurants run by other providers, we ask you to make the reservation directly online.
Yes, of course. Medicines can either be kept cool in the minibar in your room or, by arrangement, in a fridge or freezer in the kitchen.
Yes, both hotels have a lift. In the Alpenhof, however, the lift does not go up to the 5th floor. Some suites are only accessible by stairs.
Yes. There is a bar in both the Tradition Julen Hotel and the Hotel Alpenhof. In the Hotel Alpenhof there is also a cigar lounge.
Yes. The night porter is also available to guests at night and can pick up guests in the middle of the night if needed. In an emergency, the night porter can be reached via the room telephone using the „Reception“ button.
In an emergency, you can dial the following Swiss emergency numbers:
- 112 – European emergency number, general emergency
- 117 – Police
- 118 – Fire brigade
- 144 – Ambulance / emergency medical services
- 1414 – Rega / rescue helicopter
- 145 – Tox Info Suisse / poisoning emergencies
In a medical emergency, dial 144. In case of a fire, dial 118, and in a police emergency, 117.
Both hotels are largely wheelchair accessible. Exceptions are some suites in the Hotel Alpenhof, which are not wheelchair accessible.
No, in Zermatt there is currently no guest card.
Yes, we can gladly order a bouquet of flowers for your arrival. Please note that delivery times need to be planned in, and not all types of flowers are always available in Zermatt. A small bouquet of flowers costs from around CHF 60.00.
Yes, we can gladly organise a birthday cake. Please order this at least 3 days in advance. The price is approx. CHF 12.00 per person. For reservations with half board, we surprise the birthday child with a nicely decorated dessert. In this case, no cake needs to be ordered separately.
Yes, of course. Please consult the relevant wine list and let Reception know your request. Payment is possible online by Pay by Link with credit card.
There is no launderette in the hotel. Alpine Laundry is located at Schluhmattstrasse 3. It is approx. 3 minutes' walk from Hotel Julen and approx. 8 minutes' walk from Hotel Alpenhof.
That depends on the type of surprise you would like. You are welcome to contact reception directly to discuss your request.
The Hotel Alpenhof includes the restaurant Im Hof. The Hotel Julen includes the restaurants Julen and Schäferstube.
Yes. Both hotels have a ski room, where each room has its own locker for storing skis and ski boots. Guests of the Rio have their own ski room. Guests of the View & Spa Apartments have their own locker in the Hotel Julen.
No, a return or cancellation of the ski pass is not possible at reception. Refunds are handled directly by the mountain lifts and only if ski pass insurance for CHF 5.00 per day was booked at the time of purchase.
Yes, of course! If you are, for example, going on a hut tour and returning to one of our hotels after 1 to 2 days, we can store your luggage for you during this time.
Unfortunately, luggage storage is not possible for longer absences or if you are then returning to another hotel .
The reception of both hotels is open daily from 07:00 to 22:00.
Outside these times, our night porter is at your disposal, whom you can reach at any time via the telephone in your room.
You can purchase lift passes conveniently in various ways:
- At our reception: We sell lift passes at the current daily price.
- Directly from the mountain railways: At the three sales points at Sunnegga Station, Klein Matterhorn Express Station or Gornergrat Bahn.
- Online: You can also buy lift passes directly from Zermatt Bergbahnen.
Unfortunately, we currently do not offer a separate business centre.
Yes, of course! You can send your documents by email to reception for printing.
For more extensive documents with more than 10 pages, we reserve the right to charge a printing fee.
We accept all common credit and debit cards as well as TWINT and cash payment.
The WiFi network is called „Tradition Julen Public Wlan“. It does not require a password – simply select the network and you can get started straight away.
No, our concierge is available exclusively for arrival and departure transfers and cannot be used as a taxi during your stay.
For all other journeys, we will be happy to arrange a chargeable taxi for you. Alternatively, you can also conveniently order your taxi online via Taxigo.ch.
After a day of skiing, you can get back to the hotel in various ways:
- On foot: Depending on where you set off from, you can reach the hotel comfortably on foot, for example from Sunnegga Station to Hotel Alpenhof or from Matterhorn Express Station to Rio Apartment.
- By taxi: Please note that during peak times after skiing has finished, we cannot pre-book a taxi for the return journey from the valley station, as taxi drivers do not accept reservations at these times.
- By free E-bus: The green line takes you free of charge through Zermatt and is a practical alternative for the return journey to the hotel.
Yes, some of the wall pictures you discover in our restaurants, hotels and apartments can also be purchased.
At present, we do not offer a separate concierge service. Our reception team will be happy to assist you with any queries or requests you may have.
You can reach the mountain railways easily:
- On foot
- By taxi
- By the free green line of the E-bus
Yes, both hotels offer a laundry service.
Laundry handed in before 09:00 in the morning is guaranteed to be ready by the evening of the same day.
Please note:
- There is no laundry service during the night.
- We do not offer dry cleaning.
- You will find the laundry form and laundry bags in your room wardrobe.
No, we do not offer a self-service laundrette. Irons cannot be borrowed either.
However, you are welcome to use our laundry service.
There is a shoe tray in every room, which you can place in front of the room door. This allows you to leave your walking boots conveniently outside the room.
Yes, a shoe-polishing machine is available to you in the ski room.
Yes, our rooms have air conditioning, which cools or heats as required. The temperature can be adjusted down to around 19 °C or up to around 25 °C.
Yes, both the Hotel Julen and the Hotel Alpenhof and the Rio Apartments have their own ski room.
Guests of the View & Spa Apartments have their own locker in the Hotel Julen available.
You are welcome to leave your own bicycle in the ski room overnight.
General information on site
You can purchase lift passes conveniently in various ways:
- At our reception: We sell lift passes at the current daily price.
- Directly from the mountain railways: At the three sales points at Sunnegga Station, Klein Matterhorn Express Station or Gornergrat Bahn.
- Online: You can also buy lift passes directly from Zermatt Bergbahnen.
Yes. In Zermatt, you can generally get around well with a pushchair. Some hiking trails are expressly suitable for pushchairs, for example the Furiweg. For pushchairs with large wheels, the forest path from Tufteren to Zermatt is also suitable.
At Hotel Julen, the nearest ATM is located on the corner by Bäckerei Fuchs on the opposite side of the road.
At Hotel Alpenhof, there is an ATM in Denner, about 5 minutes' walk away. Further cash machines can be found on Bahnhofstrasse at various banks, about 7 minutes' walk from the hotel.
In Zermatt, the same traffic rules generally apply as in the rest of Switzerland. At many junctions, “priority to the right” applies. Bahnhofstrasse is closed to electric vehicles and bicycles.
Yes. There are medical practices in Zermatt as well as two dentists. However, there is no hospital and no paediatrician in Zermatt. The nearest hospital and a paediatrician are in Visp. If needed, reception will be happy to help organise a doctor's appointment.
Yes. There are several pharmacies in Zermatt. If you have any questions about opening hours or the nearest location, reception will be happy to help.
Yes. In Zermatt there are several supermarkets and grocery shops. These include, among others, Coop, Migros and Denner.
You can find the current train times on the website of the Swiss Federal Railways. Please enter the route “Täsch – Zermatt”.
In Zermatt there are numerous events and activities throughout the year. You can find an up-to-date overview of events and experiences on the Zermatt Tourismus website.
A taxi ride from the hotel or apartment to the gondola station costs approximately CHF 30.00. The exact price can vary depending on the taxi company and the journey.
Restaurant Im Hof & Piano Bar & Cigar Lounge
No, none of the three restaurants offers Halal or Kosher.
Yes, a specific seating request can certainly be made. However, table allocation is carried out by the service team and depends on availability.
Yes. In all three restaurants there is a special children's menu with dishes for children.
Yes, we can gladly organise a birthday cake. Please order this at least 3 days in advance. The price is approx. CHF 12.00 per person. For reservations with half board, we surprise the birthday child with a nicely decorated dessert. In this case, no cake needs to be ordered separately.
No. An invoice with billing address can only be issued on the same day. The restaurant consumption must therefore be paid for at reception on the same day.
Larger groups can be reserved on request by e-mail.
- Restaurant Schäferstube: Groups of up to 14 people. Reservations are possible à la carte and subject to the two service times.
- Restaurant Julen: Groups of up to 20 people. You can reserve à la carte or with a set menu option, ideal also for family and company celebrations.
- Restaurant Im Hof: In summer, groups of up to 30 people. Reservations are only possible with set menu options, also for smaller budgets. In winter, no group reservations are offered at Restaurant Im Hof.
Yes, all three restaurants are accessible for wheelchair users. They can be reached either by lift or via a ramp.
For coeliac disease, unfortunately we cannot guarantee a completely gluten-free preparation. None of our kitchens has separate preparation areas for allergy sufferers, which means that cross-contamination cannot be ruled out.
As we also make our own bread and our own pasta, flour dust may also be present in our kitchens.
For this reason, our restaurants are unfortunately not suitable for guests with coeliac disease.
Yes, of course! In all three restaurants, we can cater for gluten and lactose intolerances. Please inform us of your intolerances when making your reservation or on site, so that we can prepare accordingly.
Yes, you are very welcome to bring dogs into the restaurant and bar.
Please note that dogs are not allowed at the buffet. During your stay, please keep your dog on a lead under the table.
Yes, gladly! At the Restaurant Julen and at the Restaurant Alpenhof we offer various vegetarian dishes. The selection of vegan dishes is, however, limited – on request, we will be happy to check which vegan options are possible for you.
Yes, at Restaurant Julen lunch is served daily from 12:00 to 13:30.
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Here you can find the current opening hours of our restaurants and bars:
- Restaurant Schäferstube: daily from 18:00 to 22:30. Two service times: 18:30 to 20:30 or from 20:45.
- Restaurant Julen: daily from 12:00 to 13:30 and from 18:00 to 22:30. In the evening two service times: 18:00 to 20:15 or from 20:30.
- Restaurant Im Hof: daily from 18:00 to 22:30.
- Hotelbars: open daily until 00:00.
- Cigar Lounge im Hotel Alpenhof: open daily until 00:00.
You can find the current menus on our homepage. Simply select the restaurant you want and click on the menu item „Menu“.
Yes, some of the wall pictures you discover in our restaurants, hotels and apartments can also be purchased.
Of course! Children are very welcome in our restaurants.
An exception is the Cigar Lounge at Hotel Alpenhof, which is reserved for guests aged 21 and over.
Yes, in our restaurants high chairs for children are available. These can also be requested on site at short notice.