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GTC

for the businesses:
Hotel Julen Zermatt AG, Riedstrasse 2, 3920 Zermatt
Hotel Alpenhof Zermatt AG, Matterstrasse 43, 3920 Zermatt
(hereinafter referred to as TRADITION JULEN HOTELS)
and
service booker 
(hereinafter referred to as GUEST)

1. Scope

These GTC apply to all legal relationships between the TRADITION JULEN HOTELS and the GUEST. Furthermore, the scope extends to possible legal relationships between the guest and TRADITION JULEN ZERMATT AG, Riedstrasse 2, 3920 Zermatt, which, as a marketing and sales company acting on behalf of the TRADITION JULEN HOTELS, mediates services of the same or also carries them out directly.

2. Conclusion of contract

By receiving the written, telephone, electronic or personal booking and by sending the booking confirmation, a contract is concluded between the GUEST and the TRADITION JULEN HOTELS. These general terms and conditions form part of this contract. Messages sent by e-mail are deemed to have been made in writing.

3. Booking conditions

For all bookings not made directly through a booking office of the TRADITION JULEN HOTELS or its marketing and sales office TRADITION JULEN ZERMATT AG, valid credit card details must be provided (at least valid until the planned check-out date). The basic requirement for all bookings is agreement to the conditions explained here as well as acceptance of the provisions listed and explained in the privacy policy. If these conditions are not complied with, the TRADITION JULEN HOTELS may cancel the booking without notice. With regard to cancellation charges, clause 4 below applies. Depending on the booking channel and the time of booking, different restrictions regarding minimum stay and/or availability may apply.

4. Cancellations and rebookings

4.1 General conditions 

Cancellations or rebookings are only valid if they are sent in writing to the relevant hotel and are confirmed in writing by the hotel. The following deadlines apply:

  • Changes/cancellations: up to 5 days before arrival for Tradition Hotel Julen and Hotel Alpenhof are free of charge.
  • Changes/cancellations: up to 30 days before arrival are free of charge for all reservations between 24.12. and 06.01. (every year).
  • Changes/cancellations: up to 21 days before arrival are free of charge for all reservations from 4 rooms (group reservations).
  • After the deadline has expired, the hotel is entitled to charge the full stay.
  • Exceptions are possible by written agreement.

4.1.1 Deposits 
Deposits already paid will be refunded in the form of vouchers.

4.1.2 Separate regulations (e.g. for group bookings) 
may be agreed, but must be in writing.

4.2 Cancellation date and insurance 

The date of cancellation is determined by when the written declaration is received by the booking office. In cases of hardship, cancellation costs may be covered by cancellation cost insurance, provided that the GUEST has taken out such insurance. 

4.3 Providing a substitute person 

If the booked arrangement cannot be started, the TRADITION JULEN HOTELS will accept a substitute person who takes over the existing booking under the same conditions. The substitute person must be notified to the hotel in good time (before arrival). The original GUEST remains the contractual partner and is liable.

4.4 Cancellation due to force majeure 

In the event of force majeure such as political unrest, strikes, natural disasters, etc., cancellation by the TRADITION JULEN HOTELS may also occur at short notice for safety reasons. In such cases, the GUEST will receive the amount paid back in the form of a voucher. 

4.5 Disruptions and operational restrictions 

Disruptions such as noise and/or operational restrictions do not entitle the guest to compensation or a refund. 

4.6 «non-refundable rates» and «prepaid rate»

If the guest has chosen this special type of room reservation, the booking is only definite once payment has been received in full. Apart from force majeure, these reservations cannot be cancelled.

5. Price changes

In the following cases, the TRADITION JULEN HOTELS may change the advertised prices:

  • clear printing or typing errors
  • exchange rate changes (converted according to the daily rate of the TRADITION JULEN HOTELS )
  • newly introduced or increased government charges (e.g. value added tax, tourist taxes, etc.)

If, after conclusion of the contract, the prices for the booked service change (for reasons other than those mentioned above), this is irrelevant for the concluded contract, regardless of the direction in which the price development has taken place.

6. Liability for damages and liability

The TRADITION JULEN HOTELS are liable for damages only in cases of intent or gross negligence. Liability for items brought onto the premises is excluded to the extent permitted by law. Claims must be made to the hotel in writing without delay, at the latest 3 days after departure. Otherwise, the claims are deemed to have lapsed.

7. Use of hotel rooms

The hotel room must be used and treated by the GUEST with the greatest care. It may only be used or occupied by the number of people (including children) specified in the contract. The GUEST is not permitted to let hotel rooms rented from the TRADITION JULEN HOTELS be used by third parties. The GUEST is liable for any damage, unless they can prove that it was caused without their fault (or the fault of co-users). Damage must be reported to the hotel immediately.
The use of any electrical appliances for cooking or heating water, unless provided by the hotel, is prohibited in all hotel rooms. A fine of CHF 500.00 will be charged in the event of a breach. 

8. Room occupancy and departure

Unless expressly agreed otherwise between the contracting parties, the earliest room occupancy on the day of arrival is possible from 15:00 and the latest room departure on the day of departure is possible until 11:00.

9. Data protection

Both the TRADITION JULEN HOTELS and TRADITION JULEN ZERMATT AG, as the commissioned marketing and sales company, process data within the framework of the Swiss Federal Act on Data Protection (DSG) and the European General Data Protection Regulation (GDPR). The uniform privacy policy of both companies is regarded as an integral part of the General Terms and Conditions.

10. Transfer

Until 20:00 on the day of arrival, our guests will be collected at Zermatt station or the taxi rank in Zermatt and driven to the hotel in the hotel's own electric taxi. Guests will also be driven back there on the day of departure.

11. Wi-Fi terms of use

The hotel provides its guests with Wi-Fi access as a voluntary service. Use is permitted exclusively within the framework of the applicable legal provisions. In particular, it is prohibited to access, distribute or otherwise engage in any unlawful misuse of content. In the event of violations, the hotel reserves the right to block Wi-Fi access at any time and without prior notice.

12. Applicable law and place of jurisdiction

Swiss law applies exclusively to all contracts concluded under these GTC with the TRADITION JULEN HOTELS. The exclusive place of jurisdiction for any disputes arising from such contracts is Visp.