Your wellness hotel in Zermatt
Where mountain scenery, enjoyment and relaxation come together.
At Hotel Alpenhof, you experience Zermatt at its most enjoyable: surrounded by the Valais mountain world, shaped by alpine charm and modern comfort.
Whether after a day on the slopes, a hike with a view of the Matterhorn or simply for a break – here you will find space to relax, enjoy and recharge.
WELLNESS THAT LASTS - Relaxation indoors and outdoors.
Our wellness area combines calm, warmth and movement. In the exclusive Outdoor Adults-Only area, a Finnish sauna, a bio-sauna and a steam bath in the log cabin await you, as well as a stainless steel Jacuzzi.
Inside, the relaxation room, the swimming pool with daylight and the cosy SPA area with fireplace invite you to switch off.
For active moments, there is a fully equipped fitness room with Techno-Gym equipment at your disposal. Families also enjoy their own outdoor Jacuzzi.
TIME FOR ME - Massages & special wellness moments.
Our varied massage programme offers soothing treatments for adults, children and expectant mothers. High-quality products for scrubs, baths and wraps make your wellness experience a break for body and senses.
ARRIVE. FEEL GOOD. ENJOY.
As soon as you enter the hotel, a special atmosphere welcomes you: stylish bar, cosy lobby, inviting reception and a tastefully decorated dining room. It is wonderful to linger by the fireplace. In winter, our pianist provides musical moments. Before or after dinner, the Piano-Bar invites you to enjoy a drink with live music. You can then round off the day in our Cigar-Lounge.
DIRECTLY ON THE SUNNEGGA-ROTHORN-BAHN - Zermatt starts right on the doorstep.
The location of Hotel Alpenhof could hardly be better: Right opposite is the valley station of the Sunnegga-Rothorn-Bahn. This means you can quickly reach the Valais mountain world in the morning – and return to the peace of your hotel in the evening. At the same time, you can reach the lively village centre of Zermatt in just a few minutes on foot.
Mountains on the doorstep. Peace in the house.
ALPINE CHARM MEETS DESIGN - Your home in Zermatt.
Generous design rooms and suites combine modern comfort with cosy alpine charm. Here, the Swiss mountain world and international flair, tradition and modernity meet. A place for everyone who wants to combine well-being, delicacies and the beauty of nature on holiday.
SUSTAINABLE. MODERN. WELL THOUGHT-OUT.
Sustainability is also a priority behind the scenes. An environmentally friendly pellet heating system and modern, efficiently designed building services ensure a responsible use of resources.
For winter sports enthusiasts, our hotel also offers a modern ski room with lift and changing cubicles – practical on arrival and departure and ideal for a relaxed start to the day.
HOTEL ALPENHOF ZERMATT - Wellness. Enjoyment. Nature.
A place to arrive, relax and enjoy – in the heart of Zermatt and just a few steps from the mountain world.
Wellness - Enjoyment - Nature
Anyone seeking relaxation, enjoyment and the beauty of the Zermatt mountain world will find the perfect place to arrive and feel at home at Hotel Alpenhof.
Rooms at Hotel Alpenhof
At Hotel Alpenhof Zermatt, Valais charm and modern design meet spacious rooms and suites, right up to the Penthouse Deluxe Suite with views of the Matterhorn and plenty of room to settle in.
Restaurant Im Hof
At Restaurant Im Hof, quiet elegance meets refined cuisine with genuine Julen origins: meat and cheese come from our own farm in Zermatt, alongside over 200 wines for special moments of enjoyment.
Alpenhof SPA
At Alpenhof SPA, mountain views meet warmth, water and peace: organic sauna, Finnish sauna, steam bath, whirlpool, pool and massage rooms create a retreat in Zermatt for relaxation and a day spa.
Culinary delights at Hotel Alpenhof
At Wellness Hotel Alpenhof Zermatt, the day begins with freshly baked bread, regional specialities, omelettes and sparkling wine – all included with every room reservation, plus tea time and a 5-course menu.
360° images of the Wellness Hotel Alpenhof
Take a look inside your hotel room
Discover the added value at Hotel Alpenhof
Spa and Wellness Alpenhof
Swimming Pool and Wellness Julen
our great spa area
Restaurant Schäferstube
Traditional Valais specialities restaurant in Zermatt
Valais Blacknose sheep
Paul Julen has, with 300 animals, the largest breeding of this breed worldwide. Visit the Valais Blacknose sheep, unforgettable moments with Tradition Julen
Dine Around
Half board means Dine Around with us!
Papperla Pub Apres Ski
In the heart of Zermatt
How to find us
Matterstrasse 43 | 3920 Zermatt | Switzerland
Frequently asked questions
Check-In
Of course! Our porter will be happy to take care of your luggage during your check-in and bring it right to your room or apartment.
No, a bank transfer is no longer possible after check-in.
Bank transfers must be made before arrival to ensure that the amount has been received in our account in good time before departure.
Yes, you can also pay in Euro:
- Cash payment on site: We accept Euro banknotes, however no coins. Please note that the exchange rate of our cash register system is used and may therefore differ from the current exchange rate. Change is issued exclusively in Swiss francs (CHF).
- Bank transfer: Payment in Euro is also possible by bank transfer to our Euro account.
Yes. When checking in, you must show a valid ID.
Yes. We automatically send a link to the online registration form to all reservations with a valid email address.
Yes. If you cancel in good time before 17:00, the half board for that evening can be deducted.
Yes. If you arrive late, we will be happy to bring you a Wallis-style platter to your room. You can find the prices on our menu.
Yes. For hotel guests, the pick-up service is free of charge on arrival and on departure.
Yes. Please inform us in writing no later than one day before arrival if another person is to check in for you.
Yes. Half board can be added at check-in, subject to availability, for CHF 60.00 per person. Half board includes a 5-course dinner.
We would be happy to organise your arrival or departure transfer. Simply contact reception directly – by phone, email or conveniently via the telephone in your room.
Our porter service will arrange the transfer to Zermatt railway station or the taxi rank in Zermatt.
Check-in is possible from 15:00.
If you arrive earlier and your room is not yet ready, you can gladly leave your luggage free of charge at reception. This allows you to start your stay in Zermatt in a relaxed way.
An early check-in is possible subject to availability on the day of arrival. We will be happy to check this for you when you arrive.
Yes, a late check-in is possible.
Please contact the reception by 9:00 p.m. at the latest, so that we can inform our night porter in good time of your arrival. If you would like to be collected at the station or at the taxi rank in Zermatt, the transfer can be organised accordingly.
For a smooth check-in, we also ask you to complete the online check-in in advance or to let us know your email address for the online check-in.
Yes, of course! You can leave your luggage at reception free of charge at check-in and check-out.
Left luggage storage is available daily from 07:00 to 22:00.
Yes, the swimming pool can be used from 07:00 and the wellness area from 10:00.
Check-Out
No, a bank transfer is no longer possible after check-in.
Bank transfers must be made before arrival to ensure that the amount has been received in our account in good time before departure.
Yes, you can also pay in Euro:
- Cash payment on site: We accept Euro banknotes, however no coins. Please note that the exchange rate of our cash register system is used and may therefore differ from the current exchange rate. Change is issued exclusively in Swiss francs (CHF).
- Bank transfer: Payment in Euro is also possible by bank transfer to our Euro account.
Yes, of course! If you are, for example, going on a hut tour and returning to one of our hotels after 1 to 2 days, we can store your luggage for you during this time.
Unfortunately, luggage storage is not possible for longer absences or if you are then returning to another hotel .
Yes, of course! Please coordinate your transfer with the reception the evening before. At the same time, you can also:
- settle the bill
- order a lunch box
- ask the porter to arrange the transfer to the train station or taxi rank
This means everything will be ready for your early departure and you can leave relaxed in the morning.
As a rule, 10 minutes before departure is completely sufficient. The station in Zermatt is small and easy to navigate, so you can reach your train quickly.
Yes. We can gladly issue a separate invoice for the company. Please let us know the full company address at reception.
Yes, provided it is not a booking through a third-party provider and no non-refundable rate has already been paid in advance.
We would be happy to organise your arrival or departure transfer. Simply contact reception directly – by phone, email or conveniently via the telephone in your room.
Our porter service will arrange the transfer to Zermatt railway station or the taxi rank in Zermatt.
Yes, of course! You can leave your luggage at reception free of charge at check-in and check-out.
Left luggage storage is available daily from 07:00 to 22:00.
Live information for train connections can be found directly on the SBB website at www.sbb.ch.
Check-out is possible until the following times:
- Hotel Julen & Hotel Alpenhof: until 11:00 am
- Apartments: until 10:00 am
Yes, certainly! Even after check-out, you can still use our Spa area until 20:00 in the evening.
A late check-out is possible, subject to availability. The following prices apply:
- Until 14:00: CHF 50.–
- 14:00 to 16:00: 50 % of the room rate for the following night
- From 16:00: full room rate for the following night
Yes, an early departure is gladly possible.
Please settle your bill the evening before by no later than 22:00 at reception. For your early departure, our night porter will be happy to arrange the transfer to the station or taxi rank in Zermatt.
Yes, of course! If you are leaving early or would like to have breakfast on the go, you can order a lunchbox instead of breakfast.
Please order the lunchbox at reception the evening before by 19:00. It contains:
- a sandwich
- a piece of fruit
- a seasonal cereal bar
- a piece of chocolate
- a bottle of water
For a departure before 07:00, the lunchbox is free of charge as breakfast.
Pets
Yes, dogs are warmly welcome at Hotel Julen and at Hotel Alpenhof.
Unfortunately, dogs are not allowed in our Apartments.
The surcharge for a dog is CHF 20.– per night, excluding food.
The price applies regardless of the size of the dog.
Yes, the regular surcharge of CHF 20.– per night is also charged for a service dog. The reason for this is the special, allergy-friendly cleaning of the room after the stay.
No, in our hotels only dogs are allowed. Unfortunately, we cannot accommodate other pets such as cats.
Yes, of course! For your dog we provide a dog bed and a dog bowl in the room.
Please note that these are standard sizes. For very large dogs, we recommend bringing your own suitable dog bed.
Yes, you are very welcome to bring dogs into the restaurant and bar.
Please note that dogs are not allowed at the buffet. During your stay, please keep your dog on a lead under the table.
No, dogs are not allowed in the spa area. This applies to both the swimming pool and the garden spa of the Hotel Alpenhof.
Yes. Dogs are not allowed in the wellness area or in the restaurant buffet area. Please keep your dog on a lead throughout the hotel and be considerate of other guests who may not wish to come into contact with dogs.
Yes, certainly. Please register your dog at least one day before arrival so that we can prepare a dog bed and food bowl for you.
Yes. There are dog-friendly walking routes near both hotels. The surrounding mountain landscape also offers numerous opportunities for hiking with your dog.
Yes, several dogs are generally allowed, provided the number and size of the dogs fit the size of the booked room. Three dogs in a single room, for example, are not possible. Please state when booking how many dogs you would like to bring.
Children
Yes, in our restaurants high chairs for children are available. These can also be requested on site at short notice.
Yes, certainly! Baby cots are available free of charge with us, except in our single rooms.
Please state your request for a baby cot when making your reservation so that we can prepare it for your stay.
At present, unfortunately, we do not offer a kids club.
We do not offer a nanny or babysitter service ourselves. However, in Zermatt there are professional childcare providers that you can contact directly:
At present, unfortunately, we do not offer a separate play area for children.
Of course! Children are very welcome in our restaurants.
An exception is the Cigar Lounge at Hotel Alpenhof, which is reserved for guests aged 21 and over.
Children are very welcome in selected areas of our spa area. The saunas are designated as a nude zone and are accessible exclusively to guests aged 16 and over.
Our swimming pools, as well as the family jacuzzi at Alpenhof and the family sauna at Julen, may however be used by children of any age.
Yes, children are very welcome in our swimming pools.
The swimming pool at Hotel Alpenhof is heated to 26 °C, the swimming pool at Hotel Julen to a pleasant 28 °C.
Yes, for children up to 8.99 years old we have various free offers:
- The Wolli Card for the mountain railways is free for children aged 0 to 8.99 years. You can order the card directly at Matterhorn Paradise – Wolli Card.
- Children up to 8.99 years old stay free of charge in their parents' room, provided any existing sofas or baby cots are used.
- For these children, breakfast is also free of charge.
Yes, of course! For children, we recommend our local ski school Zermatters. They offer various ski programmes specially for children.
For direct bookers who book half board in advance by no later than 1 day before arrival, the following prices apply:
- Children from 0 to 8.99 years: CHF 30.– per child and night. The children may eat whatever they like.
- Children from 9 years: CHF 50.– per child and night.
Alternatively, only the adults can book half board. The children can then order à la carte, with the ordered dishes charged separately to the room bill.
For bookings via online portals and when half board is booked only on site, the following prices apply:
- Children from 0 to 8.99 years: CHF 30.–
- Children from 9 years: CHF 60.–
Pushchairs can of course be left at the hotel. Please speak to reception about this.
Yes, baby bottles and baby food can be heated up during the kitchen opening hours. Please note that the temperature can fluctuate during heating. Parents must always check the temperature themselves before feeding.
Yes. In all three restaurants there is a special children's menu with dishes for children.
Yes. In Zermatt, you can generally get around well with a pushchair. Some hiking trails are expressly suitable for pushchairs, for example the Furiweg. For pushchairs with large wheels, the forest path from Tufteren to Zermatt is also suitable.
Yes. Baby cots are available free of charge.
Hotel Booking
Of course! Please let us know your preferred dates and room preference when you check out at reception or by e-mail after your departure.
We will then reserve the requested room for you. You will receive the corresponding quote with the prices approx. 11 months before the new arrival date.
Yes, definitely. Please let us know about any special diet or particular dietary requirements before arrival so that we can prepare accordingly.
A non-refundable rate is a discounted room price that is paid in full at the time of booking. If you cancel or make a change, the amount paid will not be refunded. You can find the exact conditions when booking.
Children up to 8.99 years old stay in their parents' room free of charge including breakfast, provided a sofa bed is available. Half board costs CHF 30.00 per child for children up to 8.99 years old. Children may choose freely from the dishes on offer.
Children from 9 to 15.99 years old pay CHF 60.00 per night for the sofa bed. Half board for children aged 9 and over is charged at the adult rate.
If the parents have booked half board and an à la carte selection is desired for a child, please contact reception.
The tourist tax in Zermatt is:
- Children from 0 to 8.99 years: free of charge
- Children from 9 to 15.99 years: CHF 2.00 per person and night
- From 16 years: CHF 4.00 per person and night
Yes, provided it is not a booking through a third-party provider and no non-refundable rate has already been paid in advance.
Yes. We can gladly issue a separate invoice for the company. Please let us know the full company address at reception.
Yes. Half board can be added at check-in, subject to availability, for CHF 60.00 per person. Half board includes a 5-course dinner.
Yes. Please inform us in writing no later than one day before arrival if another person is to check in for you.
Yes, breakfast is included in both hotels as well as in the View & Spa Apartment.
The Rio Apartments are offered without breakfast and on a self-catering basis. However, breakfast can be added for CHF 30.– per person. In this case, breakfast is not delivered to the apartment, but served in the hotel.
Yes, certainly! Please make the reservation by email if you would like to pay a non-refundable rate by bank transfer.
With an online booking, the credit card is automatically charged immediately, which is why a bank transfer is not possible there.
After the free cancellation period has expired, the cancellation fees are 100 % of the total stay.
Children under 9 years old stay with us free of charge in their parents' room, including breakfast, provided available sofa beds are used.
In addition, depending on the season and availability, we occasionally offer special offers, from which older children can also benefit.
We do not offer a special repeat guest discount. However, if you make a reservation on departure for the same period next year, you will receive our best possible price.
Without a prior reservation, the current daily rate applies at the time of booking.
No, when booking several rooms, we do not offer any additional discount.
You get the best price by booking directly via our own website. Direct bookers also benefit from our exclusive advantages.
Yes, you can also pay in Euro:
- Cash payment on site: We accept Euro banknotes, however no coins. Please note that the exchange rate of our cash register system is used and may therefore differ from the current exchange rate. Change is issued exclusively in Swiss francs (CHF).
- Bank transfer: Payment in Euro is also possible by bank transfer to our Euro account.
Yes, as soon as the free cancellation period has expired. This is possible with an online Pay by link (credit card) or a bank transfer.
Our special offers vary depending on the season and availability. Feel free to discover our current offers and packages on our offers page:
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With a direct booking you benefit from exclusive advantages:
- Best price guarantee
- Free minibar including daily restocking
- Preferred consideration for room upgrades
- Preferred consideration for rooms on higher floors
- Late check-out until 12 noon free of charge
- Drink voucher on arrival for a glass of wine, beer or Prosecco at the bar
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The cancellation deadlines depend on the booked period, the accommodation and the size of the reservation:
- Tradition Julen Hotel & Hotel Alpenhof: Changes or cancellations are possible free of charge up to 5 days before arrival.
- Rio Apartments: Changes or cancellations are possible free of charge up to 21 days before arrival.
- Christmas and New Year period: For all reservations between 24.12. and 06.01., a free change or cancellation is possible up to 30 days before arrival.
- Group reservations from 4 rooms: Changes or cancellations are possible free of charge up to 21 days before arrival.
- After the respective deadline, the hotel is entitled to charge for the entire stay.
- Exceptions are possible by prior written agreement.
Yes, changes or cancellations are possible within the applicable free cancellation period.
After the free cancellation period has expired, changes or cancellations are generally no longer possible free of charge. In this case, cancellation fees may apply.
Hotel general information
Yes, of course. You can send a parcel to the hotel address before your arrival. Please also mark the parcel with „For the attention of“ and your full name.
No, we do not provide irons for the rooms. For an additional charge, we offer a laundry service. This includes washing, ironing and freshening up ski suits. Dry cleaning is not offered.
No, a wake-up call via reception is not possible. However, the television in the room has a wake-up function that you can set individually to your requirements.
Yes. For our three hotel-owned restaurants, you can make table reservations directly through the hotel. For restaurants run by other providers, we ask you to make the reservation directly online.
Yes, of course. Medicines can either be kept cool in the minibar in your room or, by arrangement, in a fridge or freezer in the kitchen.
Yes, both hotels have a lift. In the Alpenhof, however, the lift does not go up to the 5th floor. Some suites are only accessible by stairs.
Yes. There is a bar in both the Tradition Julen Hotel and the Hotel Alpenhof. In the Hotel Alpenhof there is also a cigar lounge.
Yes. The night porter is also available to guests at night and can pick up guests in the middle of the night if needed. In an emergency, the night porter can be reached via the room telephone using the „Reception“ button.
In an emergency, you can dial the following Swiss emergency numbers:
- 112 – European emergency number, general emergency
- 117 – Police
- 118 – Fire brigade
- 144 – Ambulance / emergency medical services
- 1414 – Rega / rescue helicopter
- 145 – Tox Info Suisse / poisoning emergencies
In a medical emergency, dial 144. In case of a fire, dial 118, and in a police emergency, 117.
Both hotels are largely wheelchair accessible. Exceptions are some suites in the Hotel Alpenhof, which are not wheelchair accessible.
No, in Zermatt there is currently no guest card.
Yes, we can gladly order a bouquet of flowers for your arrival. Please note that delivery times need to be planned in, and not all types of flowers are always available in Zermatt. A small bouquet of flowers costs from around CHF 60.00.
Yes, we can gladly organise a birthday cake. Please order this at least 3 days in advance. The price is approx. CHF 12.00 per person. For reservations with half board, we surprise the birthday child with a nicely decorated dessert. In this case, no cake needs to be ordered separately.
Yes, of course. Please consult the relevant wine list and let Reception know your request. Payment is possible online by Pay by Link with credit card.
There is no launderette in the hotel. Alpine Laundry is located at Schluhmattstrasse 3. It is approx. 3 minutes' walk from Hotel Julen and approx. 8 minutes' walk from Hotel Alpenhof.
That depends on the type of surprise you would like. You are welcome to contact reception directly to discuss your request.
The Hotel Alpenhof includes the restaurant Im Hof. The Hotel Julen includes the restaurants Julen and Schäferstube.
Yes. Both hotels have a ski room, where each room has its own locker for storing skis and ski boots. Guests of the Rio have their own ski room. Guests of the View & Spa Apartments have their own locker in the Hotel Julen.
No, a return or cancellation of the ski pass is not possible at reception. Refunds are handled directly by the mountain lifts and only if ski pass insurance for CHF 5.00 per day was booked at the time of purchase.
Yes, of course! If you are, for example, going on a hut tour and returning to one of our hotels after 1 to 2 days, we can store your luggage for you during this time.
Unfortunately, luggage storage is not possible for longer absences or if you are then returning to another hotel .
The reception of both hotels is open daily from 07:00 to 22:00.
Outside these times, our night porter is at your disposal, whom you can reach at any time via the telephone in your room.
You can purchase lift passes conveniently in various ways:
- At our reception: We sell lift passes at the current daily price.
- Directly from the mountain railways: At the three sales points at Sunnegga Station, Klein Matterhorn Express Station or Gornergrat Bahn.
- Online: You can also buy lift passes directly from Zermatt Bergbahnen.
Unfortunately, we currently do not offer a separate business centre.
Yes, of course! You can send your documents by email to reception for printing.
For more extensive documents with more than 10 pages, we reserve the right to charge a printing fee.
We accept all common credit and debit cards as well as TWINT and cash payment.
The WiFi network is called „Tradition Julen Public Wlan“. It does not require a password – simply select the network and you can get started straight away.
No, our concierge is available exclusively for arrival and departure transfers and cannot be used as a taxi during your stay.
For all other journeys, we will be happy to arrange a chargeable taxi for you. Alternatively, you can also conveniently order your taxi online via Taxigo.ch.
After a day of skiing, you can get back to the hotel in various ways:
- On foot: Depending on where you set off from, you can reach the hotel comfortably on foot, for example from Sunnegga Station to Hotel Alpenhof or from Matterhorn Express Station to Rio Apartment.
- By taxi: Please note that during peak times after skiing has finished, we cannot pre-book a taxi for the return journey from the valley station, as taxi drivers do not accept reservations at these times.
- By free E-bus: The green line takes you free of charge through Zermatt and is a practical alternative for the return journey to the hotel.
Yes, some of the wall pictures you discover in our restaurants, hotels and apartments can also be purchased.
At present, we do not offer a separate concierge service. Our reception team will be happy to assist you with any queries or requests you may have.
You can reach the mountain railways easily:
- On foot
- By taxi
- By the free green line of the E-bus
Yes, both hotels offer a laundry service.
Laundry handed in before 09:00 in the morning is guaranteed to be ready by the evening of the same day.
Please note:
- There is no laundry service during the night.
- We do not offer dry cleaning.
- You will find the laundry form and laundry bags in your room wardrobe.
No, we do not offer a self-service laundrette. Irons cannot be borrowed either.
However, you are welcome to use our laundry service.
There is a shoe tray in every room, which you can place in front of the room door. This allows you to leave your walking boots conveniently outside the room.
Yes, a shoe-polishing machine is available to you in the ski room.
Yes, our rooms have air conditioning, which cools or heats as required. The temperature can be adjusted down to around 19 °C or up to around 25 °C.
Yes, both the Hotel Julen and the Hotel Alpenhof and the Rio Apartments have their own ski room.
Guests of the View & Spa Apartments have their own locker in the Hotel Julen available.
You are welcome to leave your own bicycle in the ski room overnight.