General Terms and Conditions

between
Hotel Alpenhof Zermatt AG, Matterstrasse 43, 3920 Zermatt
(hereinafter referred to as HOTEL ALPENHOF)
and
Service booker
(hereinafter referred to as GUEST)

1. Scope of application

These Terms and Conditions apply to all legal relationships between HOTEL ALPENHOF and the GUEST. The scope of application also extends to possible legal relationships between the guest and TRADITION JULEN ZERMATT AG, Riedstrasse 2, 3920 Zermatt, which, as a marketing and sales company on behalf of HOTEL ALPENHOF, arranges services of the latter or also carries them out directly.

2. Conclusion of contract

By accepting the written, telephone, electronic or personal booking and sending the booking confirmation, a contract is concluded between the GUEST and HOTEL ALPENHOF . These general terms and conditions form part of this contract. Notifications by e-mail are deemed to have been made in writing.

3. Booking conditions

For all bookings not made directly through a booking office of HOTEL ALPENHOF or its marketing and sales office TRADITION JULEN ZERMATT AG, valid credit card details must be provided (at least valid until the planned check-out date). A prerequisite for all bookings is in principle acceptance of the conditions explained here as well as agreement with the provisions listed and explained in the privacy policy. If these conditions are not met, HOTEL ALPENHOF may cancel the booking without notice.
With regard to cancellation costs, clause 4 below applies. Depending on the booking channel and the time of booking, different restrictions regarding minimum stay and/or availability may apply.

4. Cancellations and rebookings

4.1 General conditions

Cancellations or rebookings are only valid if they are submitted in writing to HOTEL ALPENHOF and confirmed accordingly in writing by HOTEL ALPENHOF . The following deadlines apply:

• Changes/cancellations up to 5 days before arrival for Hotel Alpenhof and up to 21 days before arrival for Apartments & Studios are free of charge.
• Changes/cancellations up to 30 days before arrival are free of charge for all reservations between 24.12. and 06.01. (every year).
• Changes/cancellations up to 21 days before arrival are free of charge for all reservations from 4 rooms (group reservation).
• After the expiry of the deadline, the hotel is entitled to charge for the entire stay.
• Exceptions are possible by written agreement.

4.1.1 Deposits
Deposits already paid will be refunded in the form of vouchers.

4.1.2 Separate provisions (e.g. for group bookings)
may be agreed, but must be in writing.

4.2 Date of cancellation and insurance

The decisive factor for calculating the cancellation date is the receipt of the written declaration at the booking office. In hardship cases, cancellation costs may be covered by cancellation cost insurance, provided the GUEST has taken out such insurance.

4.3 Provision of a replacement person

If the booked arrangement cannot be taken up, HOTEL ALPENHOF accepts a replacement person who takes over the existing booking under the same conditions. The replacement person must be notified to HOTEL ALPENHOF in good time (before arrival). The original GUEST remains the contractual partner and is liable.

4.4 Cancellation due to force majeure

In the event of force majeure such as political unrest, strikes, disasters, etc., HOTEL ALPENHOF may cancel at short notice for safety reasons. In such cases, the GUEST will receive the amount paid in the form of a voucher.

4.5 Disturbances and operational restrictions

Disturbances such as noise and/or operational restrictions do not entitle the guest to compensation or refund.

4.6 «non-refundable rates» / «prepaid rate» 

If the guest has chosen this special type of room reservation, the booking is only final once payment has been received by us in full. These reservations cannot be cancelled except in the event of force majeure.

5. Price changes

In the following cases, HOTEL ALPENHOF may change the advertised prices:

• clearly identifiable printing or typing errors
• exchange rate changes (converted according to the daily rate of HOTEL ALPENHOF)
• newly introduced or increased government levies (e.g. VAT, tourist taxes, etc.)

If, after conclusion of the contract, the prices for the booked service change (for reasons other than those mentioned above), this is irrelevant for the concluded contract, regardless of the direction in which the price development has taken place.

6. Liability for damages and liability

HOTEL ALPENHOF is liable for damages only in cases of intent or gross negligence. Liability for items brought in is excluded to the extent permitted by law. Claims must be asserted in writing to HOTEL ALPENHOF immediately, at the latest 3 days after departure. Otherwise, the claims are deemed forfeited.

7. Use of the hotel rooms

The hotel room must be used and treated by the GUEST with the utmost care. It may only be used or occupied by the number of persons (including children) specified in the contract. The GUEST is not permitted to allow third parties to use hotel rooms rented in HOTEL ALPENHOF. The GUEST is liable for any damage, unless they can prove that it occurred through no fault of their own (or the fault of co-users). Damage must be reported to the hotel immediately.
The use of any electrical devices for cooking or heating water, unless provided by the hotel, is prohibited in all hotel rooms. In the event of a violation, a fine of CHF 500.00 will be imposed.

8. Check-in and check-out

Unless expressly agreed otherwise between the contracting parties, the earliest check-in on the day of arrival is possible from 15:00 and the latest check-out on the day of departure is possible until 11:00. 

9. Data protection

Both TRADITION JULEN HOTELS and TRADITION JULEN ZERMATT AG, as the commissioned marketing and sales company, process data within the framework of the Swiss Federal Act on Data Protection (DSG) and the European General Data Protection Regulation (GDPR). The joint privacy policy of both companies is considered an integral part of the General Terms and Conditions.

10. Transfer

Until 20:00 on the day of arrival, our guests will be picked up at Zermatt railway station or the taxi rank in Zermatt and taken to the hotel by the hotel's own electric taxi. Guests will also be taken back there on the day of departure.

11. Wi-Fi terms of use

The hotel provides its guests with Wi-Fi access as a voluntary service. Use is permitted exclusively within the scope of the applicable legal provisions. In particular, it is prohibited to access or distribute unlawful content or to engage in any other misuse. In the event of violations, the hotel reserves the right to block Wi-Fi access at any time and without prior notice.

12. Governing law and place of jurisdiction

For all contracts concluded under these Terms and Conditions with TRADITION JULEN HOTELS, only Swiss law shall apply. The exclusive place of jurisdiction for any disputes arising from such contracts is Visp.