between
Hotel Julen Zermatt AG, Riedstrasse 2, 3920 Zermatt
(hereinafter referred to as TRADITION JULEN HOTEL)
and
Service booker
(hereinafter referred to as GUEST)

1. Scope

These GTC apply to all legal relationships between the TRADITION JULEN HOTEL and the GUEST. In addition, the scope extends to possible legal relationships between the guest and TRADITION JULEN ZERMATT AG, Riedstrasse 2, 3920 Zermatt, which, as a marketing and sales company on behalf of TRADITION JULEN HOTELS, arranges services of the same or also carries them out directly.

2. Conclusion of contract

With the receipt of the written, telephone, electronic or personal booking and the dispatch of the booking confirmation, a contract comes into being between the GUEST and the TRADITION JULEN HOTEL. These general terms and conditions form part of this contract. Notifications by email are deemed to have been made in writing.

3. Booking conditions

For all bookings that are not made directly via a booking office of the TRADITION JULEN HOTEL or its marketing and sales office TRADITION JULEN ZERMATT AG, valid credit card details must be provided (at least valid until the planned check-out date). A prerequisite for all bookings is, in principle, acceptance of the conditions explained here as well as agreement with the provisions listed and explained in the privacy policy. If these conditions are not met, the TRADITION JULEN HOTEL may cancel the booking without notice. Regarding cancellation costs, clause 4 below applies. Depending on the booking channel and the time of booking, different restrictions regarding minimum stay and/or availability may apply.

4. Cancellations and rebookings

4.1 General conditions

Cancellations or rebookings are only valid if they are submitted in writing to the TRADITION JULEN HOTEL and are confirmed accordingly in writing by the TRADITION JULEN HOTEL. The following deadlines apply:

Changes/cancellations up to 5 days before arrival are free of charge.
Changes/cancellations: up to 30 days before arrival are free of charge for all reservations between 24.12. and 06.01. (each year).
Changes/cancellations: up to 21 days before arrival are free of charge for all reservations from 4 rooms (group reservation).
After the deadline has passed, the hotel is entitled to charge the full stay.
Exceptions are possible by written agreement.

4.1.1 Deposits
Deposits already paid will be refunded in the form of vouchers.

4.1.2 Separate arrangements (e.g. for group bookings)
may be agreed, but must be in writing.

4.2 Cancellation date and insurance

The decisive factor for calculating the cancellation date is the receipt of the written declaration at the booking office. In cases of hardship, cancellation costs can be covered by a cancellation cost insurance, provided the GUEST has taken out such insurance.

4.3 Providing a replacement person

If the booked arrangement cannot be taken up, the TRADITION JULEN HOTEL accepts a replacement person who takes over the existing booking under the same conditions. The replacement person must be notified to the TRADITION JULEN HOTEL in good time (before arrival). The original GUEST remains the contractual partner and is liable.

4.4 Cancellation in the event of force majeure

In the event of force majeure such as political unrest, strikes, disasters, etc., a cancellation by the TRADITION JULEN HOTEL may also be made at short notice for safety reasons. In such cases, the GUEST will receive the amount paid back in the form of a voucher.

4.5 Disturbances and operational restrictions

Disturbances such as noise and/or operational restrictions do not entitle the guest to compensation or a refund.

4.6 «non-refundable rates» / «Prepaid rate»

If the guest has chosen this special type of room reservation, the booking is only definite once payment has been received in full by us. These reservations are non-cancellable except in the event of force majeure.

5. Price changes

In the following cases, the TRADITION JULEN HOTEL may change the advertised prices:

obvious printing or typing errors
exchange rate changes (calculated according to the daily rate of TRADITION JULEN HOTELS)
newly introduced or increased government charges (e.g. value added tax, tourist taxes, etc.)

If, after conclusion of the contract, the prices for the booked service change (for reasons other than those mentioned above), this is irrelevant for the concluded contract, regardless of the direction in which the price has developed.

6. Duty to compensate for damages and liability

The TRADITION JULEN HOTEL is liable for damages only in cases of intent or gross negligence. Liability for items brought in is excluded to the extent permitted by law.
Claims must be asserted in writing to the TRADITION JULEN HOTEL immediately, and at the latest 3 days after departure. Otherwise, the claims are deemed forfeited.

7. Use of hotel rooms

The hotel room must be used and treated with the utmost care by the GUEST. It may only be used or occupied by the number of persons (including children) specified in the contract. The GUEST is not permitted to allow third parties to use hotel rooms rented in the TRADITION JULEN HOTEL.
The GUEST is liable for any damage, unless they can prove that it occurred without their fault (or the fault of co-users). Damage must be reported to the hotel immediately.
The use of any electrical devices for cooking or heating water, unless provided by the hotel, is prohibited in all hotel rooms. A fine of CHF 500.00 will be imposed for breaches.

8. Room occupancy and departure

Unless expressly agreed otherwise between the contracting parties, the earliest room occupancy on the day of arrival is possible from 15:00 and the latest room departure on the day of departure is possible until 11:00.

9. Data protection

Both the TRADITION JULEN HOTELS and TRADITION JULEN ZERMATT AG as commissioned marketing and sales company, process data within the framework of the Swiss Federal Data Protection Act (DSG) and the European General Data Protection Regulation (GDPR). The joint privacy policy of both companies is regarded as an integral part of the General Terms and Conditions.

10. Transfer

Until 20:00 on the day of arrival, our guests will be picked up at Zermatt railway station or the taxi rank in Zermatt and driven to the hotel in the hotel’s own electric taxi. Guests will also be driven back there on the day of departure.

11. Wi-Fi terms of use

The hotel provides its guests with Wi-Fi access as a voluntary service. Use is permitted exclusively within the framework of the applicable legal provisions. In particular, it is prohibited to access or distribute unlawful content or to engage in any other abusive behaviour. In the event of violations, the hotel reserves the right to block Wi-Fi access at any time and without prior notice.

12. Applicable law and place of jurisdiction

All contracts concluded under these GTC with the TRADITION JULEN HOTELS are governed exclusively by Swiss law. The exclusive place of jurisdiction for any disputes arising from such contracts is Visp.